At Gamershubbioe, we want you to be completely satisfied with your purchase. If you’re not happy with an item, you may be eligible for a refund under the following terms:
Refund Eligibility
✔ Qualifying Items:
Must be unused, in original condition, with all tags and packaging intact
Return requests must be made within 30 days of delivery
Proof of purchase (order number) required
✖ Non-Refundable Items:
Digital downloads/software licenses
Opened game codes or activated products
Personalized/custom-made items
Final sale items (clearly marked during purchase)
How to Request a Refund
Contact Us: Email info@gamershubbioe.online within 30 days with:
Your order number
Product details
Reason for refund request
Return Authorization:
We’ll review your request within 48 hours
If approved, you’ll receive a Return Merchandise Authorization (RMA) number
Ship Your Return:
Include the RMA number on your package
Use a trackable shipping method (e.g., USPS, FedEx)
Refund Processing
Refunds are processed within 5-10 business days after we receive your return
Refunds are issued to your original payment method
Credit card refunds may take 3-5 business days to appear in your account
Original shipping fees are non-refundable (unless the return is due to our error)
Exceptions
Damaged/Defective Items: Report within 7 days of delivery with photos for a free replacement or full refund
Wrong Items Received: We’ll provide a prepaid return label and process a full refund
Digital Products: Non-refundable once downloaded/activated
Return Shipping Costs
Customers are responsible for return shipping costs unless:
The item is defective/damaged
We shipped the wrong item
We recommend using a trackable shipping method – we cannot be responsible for lost returns
Contact Us
For refund-related questions:
📧 Email: info@gamershubbioe.online
⏳ Response Time: 24-48 hours