Shipping Policy
1. Order Processing & Delivery
- Processing Time: Orders ship within 1-3 business days (excluding weekends/holidays).
- Shipping Options:
- Standard Shipping (3-7 business days): Free on orders over $50 (USA) / $5.99 under $50
- Expedited Shipping (2-3 business days): $12.99
- International Shipping (7-15 business days): Calculated at checkout (customs/duties apply)
- Tracking Information: Emailed once your order ships.
2. Undeliverable Packages
- If a package is returned as undeliverable, customer covers reshipping costs.
Return Policy
1. Eligibility
✅ Acceptable Returns:
- Unused items in original packaging with tags
- Within 30 days of delivery
- Proof of purchase required
❌ Non-Returnable Items:
- Digital products/downloads
- Opened software/game codes
- Personalized/custom items
2. Return Process
- Contact Support: Email info@gamershubbioe.online with:
- Order number
- Reason for return
- Product details
- Receive Authorization: We’ll provide a Return Merchandise Authorization (RMA) number
- Ship Items Back:
- Include RMA number in package
- Use trackable shipping method
3. Refunds
- Processed within 5-10 business days after receiving return
- Issued to original payment method
- Original shipping costs non-refundable
4. Damaged/Defective Items
- Report within 7 days with photos
- We’ll cover return shipping for replacements/refunds
Contact Us
For shipping/return questions:
📧 Email: info@gamershubbioe.online
⏳ Response Time: 24-48 hours